Privacy Policy
1. Introduction
Supercharge Transport (“we,” “us,” “our”) is committed to protecting the privacy and security of the information provided by our clients. This Privacy Policy explains how we collect, use, and safeguard personal information from clients who submit their information electronically.
This policy also explains how 2641833 ONTARIO INC. DBA Supercharge Transport uses SMS and MMS communication channels in compliance with the rules and guidelines set forth by RingCentral, mobile carriers such as T-Mobile and AT&T, and in accordance with applicable legal requirements.
This policy covers the use of SMS and MMS through the RingCentral App, third-party providers, APIs, and other approved communication channels used by Supercharge Transport.
2. Information Collection
We may collect the following types of information when you submit data electronically:
Personal Identification Information: Full Name, Contact Information, Email Address, Phone Number, and Mailing Address.
Electronic Communication: Email messages, text messages, attachments, SMS/MMS messages, or any other correspondence sent to us.
SMS/MMS Consent Information: If you choose to receive SMS or MMS messages from us, we may collect and store your phone number, consent status, the date and time consent was provided, the method used to provide consent, and any opt-out or HELP requests.
3. Use of Information
We may use the information collected for the following purposes:
Service Communication: To provide transportation, dispatch, delivery, customer support, and related business services.
Customer Updates: To communicate with you regarding trips, orders, pickup details, delivery details, dispatch updates, scheduling, service updates, account-related matters, and customer support.
SMS/MMS Messages: To send SMS/MMS messages only when you have provided express consent, where required.
Marketing Messages: To send promotional or marketing SMS messages only when you have provided express prior written consent.
Compliance: To comply with legal obligations, carrier requirements, RingCentral policies, CTIA guidelines, and internal compliance procedures.
Message Types: SMS/MMS messages from Supercharge Transport may include trip updates, pickup details, delivery notifications, dispatch updates, appointment or scheduling updates, customer support messages, service alerts, general conversational messages, and promotional or special offer messages where permitted.
Message Frequency: Message frequency may vary depending on your interaction with us, your service requests, shipment details, trip status, and the type of communication.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier plan.
4. SMS/MMS Consent and Opt-In/Opt-Out
Explicit Consent: Explicit, written consent must be obtained and logged before sending SMS/MMS messages where required. Consent must be specific to the campaign or communication type.
By providing your phone number and actively checking the SMS consent box on our website or other electronic form, you agree to receive SMS/MMS messages from Supercharge Transport. Consent is not a condition of purchase or service unless specifically required for a requested communication.
Opt-In Consent: Opt-in consent must be provided through a clear, affirmative action, such as checking an unchecked box. We do not use pre-checked consent boxes.
Double Opt-In: Where possible, we may use double opt-in procedures to confirm consent.
Marketing Messages: Marketing or promotional messages will only be sent to recipients who have given express prior written consent.
Opt-Out: You may opt out of receiving SMS/MMS messages at any time by replying STOP to any message. After opting out, you may receive a confirmation message confirming that you have been unsubscribed.
Help: For assistance, reply HELP to any SMS message or contact us at +1 (519) 800-4233.
We maintain procedures to process opt-out requests promptly and to ensure that users who opt out are not sent further SMS/MMS messages unless they opt in again.
5. Data Security & Protection
We prioritize the security of your personal and financial information through the following measures:
Encryption: All electronic transmissions are encrypted using secure, industry-standard methods.
Secure Storage: Data is stored in encrypted systems with strictly limited access.
Access Controls: Access to sensitive information is restricted to authorized personnel only.
Regular Monitoring: Systems are routinely monitored for vulnerabilities and unauthorized access attempts.
SMS/MMS Compliance Monitoring: We may monitor SMS/MMS usage, consent records, opt-out requests, message content, and message volume to ensure compliance with RingCentral, mobile carrier requirements, CTIA guidelines, and applicable legal requirements.
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only in the following circumstances:
With Your Consent: When you provide explicit permission.
With Service Providers: Trusted third-party service providers that assist in delivering our services, such as communication tools, dispatch systems, software platforms, e-filing software, APIs, or business support services.
For Legal Reasons: When required by law, regulation, court order, government request, or to protect our legal rights.
SMS Privacy Notice: SMS opt-in data, SMS consent records, and phone numbers collected for SMS purposes will not be sold, rented, shared, or disclosed to third parties or affiliate companies for marketing or promotional purposes.
Text Messaging Data: All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
7. SMS/MMS Compliance Requirements
Adherence to Carrier Guidelines: All SMS/MMS messages must conform to the Short Code Monitoring Handbook, T-Mobile’s Code of Conduct, AT&T’s Code of Conduct, RingCentral requirements, CTIA guidelines, and any additional carrier-specific guidelines.
Legal Compliance: Employees must follow all relevant laws and regulations and consult legal advisors where needed to understand obligations specific to SMS/MMS messaging.
Enhanced Business SMS: No more than 50 messages per originating number per minute will be sent unless using High Volume SMS solutions that allow higher rates.
Automated Messaging: Automated messages will only be sent from numbers linked to an approved TCR campaign, where required, and only with explicit, logged consent.
8. Prohibited SMS/MMS Content
Supercharge Transport does not send SMS/MMS messages related to prohibited campaigns or restricted content, including but not limited to loan advertisements, gambling, controlled substances, political messages, work-from-home schemes, misleading promotions, advertisements for certain financial services, or other content restricted by RingCentral, mobile carriers, CTIA guidelines, or applicable laws.
We strictly avoid messages related to prohibited campaigns listed by RingCentral and mobile carriers, including content related to controlled substances, gambling, certain financial services, political messaging, and other restricted business categories.
9. Monitoring, Enforcement, and Employee Training
Regular Audits: Supercharge Transport may conduct regular reviews of SMS/MMS usage, consent records, opt-out handling, message volume, and message content to ensure compliance with this policy and carrier requirements.
Employee Training: Ongoing training may be provided to employees involved in drafting, approving, sending, or managing SMS/MMS messages.
Penalties for Non-Compliance: Violations of this policy may result in disciplinary action, up to and including termination, and may also result in legal, regulatory, or carrier-imposed penalties.
Employee Responsibility: All employees involved in SMS/MMS communications are responsible for reading, understanding, and complying with this SMS/MMS Compliance Policy.
10. Your Rights
You have the right to:
Access and Review: Access, review, and update your personal information.
Correction: Request correction of inaccurate personal information.
Deletion: Request that we delete your data, subject to legal, regulatory, contractual, or business record retention requirements.
Withdraw SMS Consent: Withdraw SMS/MMS consent at any time by replying STOP to any SMS message.
Consent Information: Request information about how your SMS/MMS consent was collected and used.
11. Retention of Information
We retain personal and financial information for as long as necessary to complete requested services, comply with legal and ethical obligations, and maintain accurate business records.
SMS/MMS consent records, opt-in records, opt-out records, and related communication logs may be retained as needed to demonstrate compliance with carrier requirements, RingCentral policies, legal obligations, and internal business requirements.
12. Documentation and Compliance Tracking
Logging Consent: We may implement mechanisms to log when and how consent was obtained from each subscriber to comply with carrier requirements and potential RingCentral review.
Handling Opt-Outs: We maintain procedures to quickly and efficiently process opt-out requests.
Policy Visibility: This Privacy Policy should be easily accessible from the website, including through appropriate links on website pages and forms where SMS consent is collected.
13. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us:
Phone: +1 (519) 800-4233
Email: dispatch@superchargetrans.com
14. Policy Updates
We may update this policy to reflect changes in legal requirements, carrier policies, RingCentral requirements, business operations, or internal compliance procedures. We will notify you of significant updates through appropriate communication channels.
This policy will be reviewed and updated regularly to reflect changes in carrier policies, legal requirements, and company operations.